Solving the Issue of Signing in with a Different Account on Dropbox

Are you experiencing difficulties signing into Dropbox using your existing account credentials? If so, this article will guide you through the steps to resolve the issue.

When attempting to sign in to a team on Dropbox, you may encounter an error message stating 'Please sign in to your existing Dropbox account to join this team.' This usually occurs when you have an individual account registered under your U-M email address. To resolve this issue, follow these steps:

1. Click on the 'Forgot your password?' option beneath the Sign in button.

2. If you cannot remember your password, use the following steps:

3. Once successfully logged in, a prompt related to joining or being invited to a team should be shown.

4. Sign-in using your existing Dropbox credentials, not your UMICH/SSO ones. This will prevent any automatic redirection to an SSO login page in the next step.

To avoid any confusion, it's essential to use a different browser or open a new web browser window in Private or Incognito mode. This will ensure that you are logged out of any existing accounts and can access your Dropbox account successfully.

If you encounter issues with Duo two-factor authentication, make sure to complete the login process as usual. You will be taken through the standard login procedure, including the Duo verification step, before being directed to the Dropbox platform.

In some cases, a window may pop up stating 'Welcome to the U-M team on Dropbox: it looks like you already have an account.' If this occurs, simply log in and go through the normal login process. You will not be taken into Dropbox after completing the login procedure.

Dropbox sign in different account